Warranty Declaration

Warranty (a 2-year statutory warranty) & 90-Day Money-Back Guarantee

At RameShops, we stand for quality, reliability, and customer satisfaction. This page explains your legal rights under EU law as well as our voluntary warranty and 90-day money-back guarantee.

1. Statutory Warranty (Gewährleistung)

Under EU and German law, you are entitled to a 2-year statutory warranty (Gewährleistung) from the date of delivery.

This covers defects that already existed at the time of delivery.
Within the first 12 months, it is presumed that the defect existed at delivery unless proven otherwise.
You have the right to repair (Nachbesserung) or replacement (Ersatzlieferung).

If the issue cannot be resolved, you may be entitled to a price reduction (Minderung) or refund (Rücktritt) in accordance with legal regulations.

Important: This statutory right is free of charge and is not limited by any commercial warranty.

2. Voluntary Warranty (Garantie)

In addition to your statutory rights, RameShops offers a 12-month voluntary warranty on selected products.

This warranty covers:

Manufacturing defects
Material faults

This warranty does not cover:

Normal wear and tear
Improper use or damage caused by external factors
Unauthorized repairs or modifications

This voluntary warranty does not affect your statutory rights.

3. 90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee to ensure your complete satisfaction.

You may return your product within 90 days of delivery for a refund.
The item must be in reasonable condition (used or unused).
Refunds will be issued to the original payment method.

Please note:

This guarantee is in addition to your statutory 14-day right of withdrawal (Widerrufsrecht).
Return shipping costs may be borne by the customer unless the product is defective.

4. How to Make a Claim or Return

To request a warranty claim or refund:

Email us at: support@rameshops.com
Include your order number and a description of the issue
Attach photos or videos if applicable

We will respond within 2–5 business days.

5. Shipping Costs

If a defect is confirmed, we will cover the shipping costs.
For returns under the 90-day guarantee, return shipping may be the responsibility of the customer.